-
The Day That Xbox Live Customer Service Cared
We only ever hear negative things about customer service, because a satisfied customer rarely spends time gushing over their experience on the internet. Commenter KillerIri5h is an exception, raving about his Xbox Live customer service experience in today’s Speak Up on Kotaku. So like many people, I’ve fallen on hard times financially. I’m an artist…
By Mike Fahey -
-
Xbox Live Indie Studios Can Now Pick Their Publishing Dates
The Xbox Live Indie Games channel just put through a key change that should help publishers with marketing efforts for their games. Now, once a title has passed peer review, the developer may pick the date it publishes to the service. What this means for consumers is that collaborative events such as the Indie Games…
By Owen Good -
Oddworld Creator: “EA Sabotaged Stranger’s Wrath“
Oddworld creator Lorne Lanning accused EA of “Sabotaging” his studio’s game, Stranger’s Wrath, in a conversation with Eurogamer. Lanning says that the publisher, by not marketing the game properly, condemned it to failure. “It was sabotaged. When you see a big game coming out, just ask what the marketing budget is. If you decide as…
By Mike Epstein -
-
Which One Is Worse?
At this point, after 17 days with no end in sight, it’s fair to ask the question. the PlayStation Network Outage, or the Xbox 360’s Red Ring of Death: Which is worse? Let’s leave aside the data breach, though it is one of the largest in history, and is the feature of this disaster that…
By Owen Good -
Should Video Game Retailers Screen Their Employees for Fanboyism?
Should video game store employees be allowed to let their personal preferences influence which products they suggest? That’s the question commenter Uncle Jesse asks in today’s Speak Up on Kotaku. Fanboys are everywhere, but do some of you who work at retail shops and try to influence your customers? Just because you love something, doesn’t…
By Mike Fahey